Service Manager
Waterloo, NY
Full Time
Mid Level
Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!
The Position:
- Ensure a consistently high level of internal and external customer satisfaction throughout the service department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices
- Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Requirements:
- Experience managing more than 10 people in a fast paced environment strongly preferred.
- Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
- Strong written and verbal communication skills
- Proficiency in a dealership software system
- Intermediate or better skills in MS Office (Word, Excel, Outlook)
- Ability to read and analyze P&L reports
- Valid driver's license
NY State Inspection License a Plus!
Apply for this position
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