Service Manager

Waterloo, NY
Full Time
Mid Level

Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!

The Position:

  • Ensure a consistently high level of internal and external customer satisfaction throughout the service department
  • Drive profitability through increased sales, gross profit, P&L management, and labor cost control
  • Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices
  • Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy
  • Create and maintain strong working relationships with external vendors
  • Meet or exceed monthly budget projections
  • Maintain a safe and functional working environment

Requirements:

  • Experience managing more than 10 people in a fast paced environment strongly preferred.
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment
  • Strong written and verbal communication skills
  • Proficiency in a dealership software system
  • Intermediate or better skills in MS Office (Word, Excel, Outlook)
  • Ability to read and analyze P&L reports
  • Valid driver's license

NY State Inspection License a Plus!

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